Returns & Exchanges
At The Clinic, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all safety seals are intact and the product is securely cushioned for transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our dermatological specialists inspect the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing